Frequently Asked Questions

Standard delivery takes 3–5 business days within the continental US. Express shipping is available at checkout for 1–2 business day delivery. International orders typically arrive within 5–10 business days.

Yes, we ship to over 40 countries worldwide. International shipping rates are calculated at checkout based on destination and package weight. All duties and taxes are included in the final price for a seamless delivery experience.

Shipping costs vary based on destination and shipping method. Standard shipping starts at $9.95 within the US. Free standard shipping is available on all orders over $250.

Yes, once your order ships, you will receive a tracking number via email. You can also track your order in real time through your account dashboard or our Order Tracking page.

Yes, we offer free standard shipping on all orders over $250 within the United States. Express and international shipping rates are calculated at checkout.

We accept returns within 30 days of delivery for a full refund or exchange. Items must be unworn, unaltered, and in their original packaging with all tags attached. Returns are free for domestic orders.

Simply log into your account, find the order in your history, and select “Return Items.” You will receive a prepaid return shipping label via email. Drop the package at any authorized shipping location.

Refunds are processed within 3–5 business days after we receive your return. The funds will be credited to your original payment method. You will receive a confirmation email once the refund is issued.

Absolutely. Exchanges are processed free of charge. Select your desired size or alternative item during the return process, and we will ship the replacement as soon as the returned item is scanned by the carrier.

Custom-made and made-to-measure garments cannot be returned unless there is a manufacturing defect. Final sale items are also non-returnable. Please contact our team if you have any concerns about your custom order.

Use our detailed Size Guide available on every product page. We recommend measuring a well-fitting garment and comparing it to the specific measurements listed for each item. Our size charts include chest, waist, hip, and inseam measurements.

If you are between sizes, we suggest sizing up for a more comfortable fit and consulting our Size Guide for exact measurements. You can also contact our team for personalized fitting advice.

A well-fitted suit should hug your shoulders without pulling, the jacket button should close without strain, the shirt collar should fit two fingers comfortably, and trousers should break once at the shoe. Our Style Guide provides detailed fitting tips.

Yes, we offer complimentary alterations on all full-price suits and blazers. Our partnered tailors ensure a perfect fit. Alterations typically take 3–5 business days and can be arranged at checkout or post-purchase.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.

Absolutely. We use 256-bit SSL encryption and are PCI-DSS compliant. Your payment information is never stored on our servers and is processed directly through our secure payment gateway.

Yes, we offer buy now, pay later options through Shop Pay Installments and Afterpay for orders up to $2,000. These options are available at checkout with no interest when paid on time.

Currently, we only accept one payment method per order. If you have a store credit or gift card, it can be applied first, and the remaining balance can be paid with a credit card.

Orders can be canceled within 1 hour of placement. After that, the order enters processing and can no longer be canceled. For assistance, contact our support team immediately.

Order modifications (address, size, or item changes) must be requested within 1 hour of placement. Please contact our concierge team as soon as possible for assistance.

We apologize for any inconvenience. Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund, including return shipping.

If you received an incorrect item, please contact our support team immediately. We will arrange for the correct item to be shipped at no additional cost and provide a prepaid return label for the incorrect item.